Can you show me how to use online giving?
Yes, see this video on Making Use of Online Giving.
Which account do I choose?
When you give online, you’ll see accounts for each area of giving. For your tithes and offerings, choose "General Church Budget" in the first box and then "General Tithe" in the second box. For a gift towards the Benevolence Fund or Planting Joy Building Fund, select the appropriate sub-fund account from the drop-down menu.
Can I schedule recurring donations?
Yes, you can specify whether you want your contribution made once, weekly, twice per month, every two weeks, or monthly. You can set up as many scheduled contributions as you would like to several different funds.
Can I make a contribution with a credit card?
Yes, you have the ability to make contributions using Visa, Mastercard, or Discover credit cards. However, a greater percent of your contribution goes towards the associated fees of processing credit cards than if you make your contribution by entering your checking account information.
If you have difficulty paying your credit card balance each month, please make your contribution through another means and contact us about further resources and assistance in managing personal finances.
I clicked the “Give Online” link and nothing happens.
When you click “Give Online,” a new browser window is opened. If you’re using a pop-up blocker, the window won’t open. Most browsers will allow you to permit pop-ups from a specific website. You can also enter https://fivptsmi.infellowship.com/OnlineGiving in your browser to access the online giving page.
Will I still receive a contribution statement?
For each tax year, contribution statements for your tax returns can be downloaded and printed by January 31. Statements can be found by logging in to your account and clicking “Your Giving.” Contribution statements for businesses and organizations are not available online; contact us to receive a statement for your organization’s contributions.
What if I change banks or want to adjust the date or amount of a contribution?
You can edit, delete, or pause a scheduled contribution at anytime, including the bank routing number, account number, date, fund, frequency, and amount. These changes will need to be made in the login account that originally created the schedule.
Is online giving secure?
Yes, we’ve taken steps to ensure that the online giving process is safe and secure from beginning to end. The services we use to process online contributions follow industry standards for processing payments, similar to online vendors and services you may already use.*
I received an email stating that my contribution didn’t go through. What do I do?
When transactions don’t go through, it is usually because of a typo. So try it again and double-check your routing and account numbers. Please do not include the check number in your account number and make sure all required fields are completed.
Who do I talk to if I have more questions?
*Your information is held securely by the Fellowship One system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions. You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems, questions, or would like to request a refund, please contact us at email@example.com.